Trading Terms & Conditions

This Web Site, www.neweraappliances.co.uk, is operated by New Era Appliances ('we' or 'us'). These terms will apply to all your domestic purchases of items from the retail section of our Web Site, whether you are ordering online or by telephone. Please read this document carefully and before placing your order.

We reserve the right to make changes to these terms from time to time. Please check them before you make a new purchase.

PAYMENT
You can pay for your order by Visa, MasterCard, Delta/Connect or Switch. We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information.

If billing and delivery addresses are not the same, we may require a utility bill for confirmation.

All prices quoted on our Web Site include VAT.

YOUR AGREEMENT WITH US
We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order.

DELIVERY
Delivery is to mainland UK only. Unfortunately we do not make overseas deliveries.

Please note: The delivery charges stated cover ground floor only with a one man delivery, if you have any special requests for delivery (for example you live in a flat) please make us aware of this at time of purchase and we shall endeavour to arrange special delivery for you, this may come with an additional charge, please contact us for further information.

Please note: We strongly recommend that you do not book fitters for your appliances until you have received and inspected your goods.

AVAILABILITY
All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible a similar price. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control. Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. Please allow enough time for your items to be delivered before you organise installation as we cannot be held responsible for out of pocket expenses resulting from delays in delivery.

CANCELLATION AND RETURNS INFORMATION

IMPORTANT INFORMATION & TIME LIMITATIONS
Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery.

Damaged Goods
If you receive goods in a damaged condition, please make a note of this on the despatch note, you will need to notify the manufacturer of this by phone, email or letter in any case within 7 days from receipt of goods.

Incorrect Goods/Wrong amount of Goods
It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order.

If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the despatch note, you must then notify the manufacturer of this by phone, email or letter in any case within 7 days from receipt of goods.

Please note: Do not fit an item if it is damaged. This counts as acceptance of goods and the item is then non returnable.

Cancellations
You have a Cooling Off period where you may withdraw from this agreement at any time up to 24 hours after the day we have delivered the goods to you. If the manufacturer has delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost. We need to be notified of the cancellation of your order within the first 24 hours.An administration fee of £40.00 will be deducted off the total refund due to any late notification.

When the goods are receive by the manufacturer they will be inspected to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you with packaging. All items are subject to inspection. If an item is received and is either not in the condition that it was sent in or has missing components, the manufacturer will advise on a reasonable amount to cover any costs to us or return them to you if they are not re-sellable.

We will reimburse any amounts you have paid to us within 30 days having deducted any return, repackaging or retrieval costs and administration fee if applicable.

Faulty Items
If after fitting your product you find that it is faulty, meaning your product shows symptoms of failure preventing basic operation (this does not include any superficial or cosmetic damages, for example scratches or dents).

Please contact the manufacturer at your earliest convenience. They shall then arrange for an approved engineer to visit you and offer you the following options;

If repairable, the engineer will be able to carry out repairs on site or order parts and come back at your convenience to carry out the repair.

Replacement – the manufacturer shall arrange for a replacement to be delivered to you at their expense and for the faulty item to be collected (usually at the same time).

A full refund - providing the item has been verified by the engineer as being faulty, the manufacturer shall arrange for the item to be collected from your property and a full refund given. If the manufacturer find that the item is not in its original packaging and has any accessories or components missing they shall carry out the refund and take out a fee to cover any costs.

Please note, any faulty items have to be seen by an authorised service engineer before any action can be taken. If your goods are not found to be faulty, a call-out charge may be incurred.

If your item becomes faulty after having been fitted for more than 28 days, please contact the Manufacturer directly to arrange a service call, this is part of the manufacturer's guarantee.

We will reimburse any amounts you have paid to us within 30 days of return of the goods, having deducted any return, repackaging or retrieval costs and administration fee if applicable.

Complaints Procedure

If, in the unlikely event, you wish to make a complaint, please contact us in writing:

Customer Care Department
New Era Appliances
Greenwood Road
Nottingham
NG3 7EB

We shall then fully investigate the matter and contact you within 5 working days from receipt of letter.

This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affects your statutory rights.

DELAY OR FAILURE TO PERFORM

We shall not be liable to you if we are prevented or delayed in performing of our any obligations to you if this is due to any cause beyond our reasonable control e.g.

• an act of God, explosion, flood, fire or accident
• war or civil disturbance
• strike, industrial action or stoppages of work
• any form of government intervention
• a third party act or omission
• failure by you to give us a correct email or delivery address or notify us of any change of address

If this happens we shall inform you as soon as is reasonably practicable and if these circumstances continue for 30 days either you or we will be free to cancel the contract. If so, we will give you a full refund of any payment we have received from you within 30 days of cancellation.

CUSTOMER INFORMATION
If you have any queries or require further information regarding our products or your purchase, call our helpful Customer Care operators on 01159 242000 who will be glad to assist you.

DATA PROTECTION AND PRIVACY STATEMENT
We operate a strict Data Protection and Privacy Policy. In order to view our Data Protection and Privacy Statement.

CARING FOR YOUR PURCHASE
Always refer to the operating, care and maintenance instructions in relation to each product.

PRODUCT DESCRIPTIONS
We have made every effort to display as accurately as possible the colours of our products that appear on this Web Site. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual product.

While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate.

The products sold on this Web Site have been designed to comply with the health and safety laws of the UK and we cannot warrant or represent that they comply with any health safety or other legal requirement outside the UK.

GOVERNING LAW
All contracts formed between us for the purchase of items from this Web Site shall be governed by English law and any dispute shall be subject to the jurisdiction of the English Courts.

If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

PRODUCT DESCRIPTIONS
We have made every effort to display as accurately as possible the colours of our products that appear on this Web Site. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual product.

While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate.

The products sold on this Web Site have been designed to comply with the health and safety laws of the UK and we cannot warrant or represent that they comply with any health safety or other legal requirement outside the UK.

Images on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. We cannot guarantee the reliability or the accuracy of the images. Images on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites. We will supply the product as supplied to us by the manufacturer.